Ahh, the client portal. This is the hub of my therapy practice- and my office assistant. Because my practice is divided into the therapy division and the education division, the client portal allows me to keep everything separate.
When I am running short on time, I don’t check my business email account or phone calls- I will check the client portal to any messages from clients. This allows me to better respond to everyone.
True Confessions: Just because I’m a therapist, it doesn’t mean I’m immune to the pitfalls we all face in life. When I get backed up, too busy, or just fatigued- I do get VERY behind on messages, text messages, voice mails, and emails. So I prioritize communication in the portal with my therapy clients over over places when that happens.
To help you out, I’ve created videos and tips to help you navigate the portal. Click on the question below, and a section will open up with that information.
If I’m going to be out of the office at all, I’ll update it there for you to see on the “outside” of the client portal” (I wish there was a way for it to show up inside on the calendar to make life easier).